Return Eligibility:
- Items can be returned within 14 days of receipt.
- Products must be unused, in original packaging, and with all tags attached.
Non-Returnable Items:
- Personalized or customized items.
- Final sale items.
- Swimwear, and other intimate apparel for hygiene reasons.
Return Process:
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- Contact our customer service at info@jssports.org with your order number and reason for return.
- Await return authorization and instructions.
- Ship the item back to the provided address.
Refunds:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original method of payment within 7-10 business days.
Exchange Policy:
- We do not offer direct exchanges. If you need a different size or product, please return the original item and place a new order.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the item received was defective or incorrect.