Return and Replacement Policy

At JS Sports, we carefully check and pack orders before dispatch. We want you to receive your order in good condition and as expected.

Damaged or Incorrect Item

If you receive an item that is broken, damaged, defective, or different from the item you ordered, you may contact us to submit a return or replacement claim.

Please submit your claim within 48 hours of receiving your order and provide clear photos or videos of the received item and packaging so that we can review the issue.

Replacement Instead of Refund

For approved claims involving a damaged, defective, or incorrect item, JS Sports will provide a replacement parcel with the correct/new item.

We do not provide a cash refund for these approved claims. The replacement will be arranged after the issue has been reviewed and approved.

Quality & Product Concerns

If you have any concerns about the quality, size, color, material, features, or condition of a product, please contact us before placing your order.

Our team can provide you with the available product details and help you make an informed purchase.

Once an order has been placed, returns or replacements will only be considered for an approved issue such as a damaged, defective, or incorrectly delivered item.

Important

Please check your parcel and product carefully upon delivery. Return or replacement claims must be submitted within 48 hours of delivery.

Claims submitted after 48 hours may not be accepted.

Thank you for choosing JS Sports.